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Further Issues With The Cosatto Giggle Pushchair

By Nada Wilson, 10 years ago

Do you own a Cosatto Giggle? Last year, on BBC's Watchdog it was exposed that Cosatto's bestselling pushchair had a very dangerous fault with the chassis. It would appear that there's more pushchairs affected than previously discovered. Yesterday, I received an email from Cosatto as I had registered my very own Cosatto Giggle late last year.

Here's the jist of what the said....

We see that you registered a Cosatto Giggle under our 4 year guarantee. This is just to let you know about an Important Product Improvement Notice and what you might need to do.
If it is, please follow the instructions provided to arrange for us to carry out the important product enhancement. If your Giggle has been through the product improvement service already your product is not affected and no further action is required.
We’re really sorry if you are affected. We know it can be frustrating when these things happen but we promise we will all work as hard as we can to get you back on the road as fast as humanly possible!

Now, they have worded this like they are doing us Cosatto customers a favour but I had a telephone conversation yesterday with a Cosatto Customer Care worker, and he confirmed that they urge customers to send the chassis back in as it is possible that some have safety issues with the chassis.

I don't wish to slate Cosatto because I have had no problems with other baby equipment manufactured by them, but here at Playpennies we thought it was a good idea to share this information with you all. Afterall, some of you may not have registered your pushchair and will be unaware of these on going issues.

The bottom line is you must visit the Cosatto Giggle page to recheck your chassis number and the site will prompt you on what to do next if your pushchair is affected. Even if you have checked it before, it's worth doing again as Cosatto have confirmed that previous "satisfactory" batches are potentially faulty.

I was advised from Cosatto that some people may be able to get a loan chassis whilst their chassis is being "improved". However, these are not always available. An alternative method is to contact the place of purchase, where they may arrange a loan pushchair and the altering of the chassis with the manufacturer.

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Comments

Holliebb
Mine collapsed 3 times last Sunday! After various emails,phone calls and Facebook messages a week later I am still not sorted. I am so disappointed with cosatto and their customer service especially after paying out lots of money for what I thought was a safe pushchair for my baby!
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19kelly80
I had to send my pushchair back 3 times as the first the brake went the second the whole frame snapped from the front wheel, third after telling me that my buggy was fine and replacing the snapped frame kept on collapsing on me whilst my daughter was in the buggy !!!!! Used the buggy for 7 months!!!! I had lost all faith in the so called best buggy I then didn't want it so was with a buggy until finally I sent it back stating I didn't want it and put my daughters life in danger every time I used it. I had to sort it out and go back to the shop to get my money back or a new buggy cosatto room no responsibility for giving my money back on there product !!!!! Disgusting !!!! Fortunately where I brought it from have me to the value on a new buggy
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Nadaw31
Mine collapsed 3 times last Sunday! After various emails,phone calls and Facebook messages a week later I am still not sorted. I am so disappointed with cosatto and their customer service especially after paying out lots of money for what I thought was a safe pushchair for my baby!
That must have been very scary. My advice is to persevere with Cosatto OR contact the retailer that you bought the pushchair from. Afterall, it is not only faulty but dangerous. Good luck and I hope you get somewhere with them soon. Nada
Reply
Nadaw31
I had to send my pushchair back 3 times as the first the brake went the second the whole frame snapped from the front wheel, third after telling me that my buggy was fine and replacing the snapped frame kept on collapsing on me whilst my daughter was in the buggy !!!!! Used the buggy for 7 months!!!! I had lost all faith in the so called best buggy I then didn't want it so was with a buggy until finally I sent it back stating I didn't want it and put my daughters life in danger every time I used it. I had to sort it out and go back to the shop to get my money back or a new buggy cosatto room no responsibility for giving my money back on there product !!!!! Disgusting !!!! Fortunately where I brought it from have me to the value on a new buggy
Unfortunately, you are not the first to tell me that they have had recurrent problems with this pushchair. I still have it and I am very anxious about using it. I am glad you were offered a satisfactory solution from the place of purchase. Hopefully, many more will be offered the same. Nada
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